F & Q

What is a "junket"?   A junket is a scheduled trip by a casino, (Harrah's, MGM...etc), where in you call and make your reservation through us, we book your flight and hotel accommodations. You then receive an itinerary and luggage tags. A casino representative travels on all trips to ensure that your trip runs smoothly.

What are Casino Complimentaries (comps)?    Casino complimentaries or comps are rewards offered to casino customers for their gaming activity at the table and slot machines and sometimes poker.
                                        

Why are Comps Important?     You receive a players card to present to ‘pit supervisors’ and for slot players to insert into the machines so you can build a gaming profile and get the comps you deserve.

How are comps figured?      Casino executives monitor the games you play, cash or marker buy in, average bets, length of time you play and win /loss. For slot players, the number and denomination of coins and number of pulls is tracked by the machine. From this information the casino uses a formula to determine a ‘Theoretical Win’ and your comp worth.
 

How are Casinos able to comp players?     Casinos know they can reimburse players a predetermined percentage of the “Theoretical Win’ and still have it be cost effective for them to keep you as a customer. Typically, win/loss is not a determining factor in extending complimentaries.
 

What kind of comps can a player receive?     Comps can be in the form of discounted or free rooms, food and beverage consideration, admission to shows and even limousine and airline ticket payments, should you qualify.

 How do I get comps?     By ALWAYS using your players card.

How many credits do I need to advance in status?       Your Tier Score is a running total for the year of tier credits earned, and determines your level. There are  three levels: Gold, Platinum or Diamond.

As member of Total Rewards you automatically qualify for Gold status.

Earn 4,000 Tier Credits in a calendar year for Platinum status.

Earn 11,000 Tier Credits in a calendar year for Diamond status.

(Raised to 11,000 credits 12/31/08)

New Diamond Tier Score F & Q

Are there any changes to the Tier Credits required for Platinum or Seven Stars Status in 2008?       No.  Only the Tier Credits required to earn Diamond Status has changed.  Platinum requires 4,000 Tier Credits in a calendar year.  Seven Stars requires 100,000 Tier Credits in a calendar year and good standing in the casino. 

How do I maintain my Diamond Status?      Your 2007 Tier Score gave you Diamond Status all the way through March of 2009!  You will need to earn 11,000 Tier Credits in 2008 to maintain your Diamond Tier Status through March of 2010.

If I earned between 10,000 and 11,000 Tier Credits in 2007 do I remain Diamond?       Absolutely!  Your 2007 Tier Score gives you Diamond Status all the way through March of 2009!  You will need to earn 11,000 Tier Credits in 2008 to maintain your Diamond Tier Status through March of 2010.

 If I just recently earned Diamond Status because I earned 10,000+ Tier Credits in January 2008 – When does my newly earned Diamond Status expire?      Your 2008 Tier Score gives you Diamond Status all the way through March of 2010!  You will need to earn 11,000 Tier Credits in 2009 to maintain your Diamond Tier Status through March of 2011.

Can I still earn Diamond Status through Daily Criteria?       Absolutely! You can still earn Diamond Status through March of 2009 by earning 3,000 Tier Credits in a single day.  We encourage you to still aspire for the annual requirements so that your Tier Status will be extended all the way through March of 2010.

Can you elaborate about earning Tier Credits through non-gaming transactions?        Soon, you will be able to earn Tier Credits through the majority of your cash purchases made at a Total Rewards property.  Specifically, you will earn Tier Credits when you stay at our hotels, dine at our restaurants, use our spa services, and shop at designated retail locations on property and pay with cash.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

HARRAH'S

On August 12, 2008 Harrah’s Entertainment will be unrolling a new extension of the Total Rewards® program. Players will now earn Reward Credits and Tier Credits based on their cash and credit card purchases at participating retail and dining outlets at our casino resorts nationwide. Atlantic City will launch the program on August 18,2008. Harrah's Ak-Chin, Harrah's Chester and Harrah's Rincon currently are not participating in the Total Rewards Extension.

Why the enhancement?

Harrah's wants to reward those customers who enjoy their entertainment facilities.

Customers will be able to get better room rates, increased offers, and more, since their entertainment spend will be factored into account. As Harrah's customer’s values increases, so does their benefits and rewards!

How does a guest earn Reward Credit and Tier Credits for entertainment purchases?

Reward Credits

$1 Entertainment Spend = 1 Reward Credit

These Reward Credits do not count towards your Tier Score, only towards your Reward Credit Comp Balance

Tier Credits

$5 Entertainment Spend = 1 Tier Credit

Every fifth dollar spent earns the guest 1 Base Reward Credit, which is equivalent to a Tier Credit.

EXAMPLE: A customer spends $10 on purchases. They receive 2 Base RC, and 8 Bonus RC, equaling a total of 10 Reward Credits. The two Base Reward Credits count towards the player's Tier Score

What is considered “Non-Gaming” spend?

If customers are paying with cash or credit card, they deserve to earn Reward Credits based on their spend.

Purchases from Participating Outlets:

Only applies to Cash or Credit Card purchases

If a guest uses their Total Rewards Visa, they can earn double the Reward Credits! They earn their Reward Credits based on their non-gaming spend, and will also earn Reward Credits based on the total amount charged to their Total Rewards Visa!

If items are charged to the Hotel Folio, Reward Credits will be earned as long as the bill is paid with Cash or a Credit Card

A list of participating outlets will be dispatched  at a later date.

What else should I know about this Total Rewards Extension?

Must have present Total Rewards® Card at the time of purchase, or have it listed on Hotel Folio:

Customer must present their Total Rewards® card at time of purchase to the participating outlet, or have their Total Rewards® card number on their Hotel Folio prior to checkout.

Non-Gaming Reward Credits are Posted to the Customers Account as Follows:

Purchases made at participating outlet - 3 Days

Hotel Folio - 7 Days from check out date

Total Rewards Visa – Guest will earn Reward Credits for their purchases based on the bullets above. Their Visa Reward credits will be awarded by the 15th of the month following the statement date.

Players using their Total Rewards Visa will earn double points.